Library Click and Collect

Great news! You can now get your reading fix with our contactless click and collect service.

Browse our library catalogue and select the books that you’d like, or we can hand-pick a selection of books for you.

You Pick – access the holds service via Click and Collect

You can place a hold on a book using our library website, the Tauranga City Libraries App or by ringing 07-577 7177 and talking to our friendly staff. You’ll then receive an email to tell you the book is ready to pick up.

When you arrive outside the library to collect your reserve, ring the main library number 07 577-7177.  The staff will ask your name and what library you will be picking up the book.  They will call the relevant library and ask a

staff member to issue your book and bring it outside to you.  If you’ve ordered Top Title books, there will be a charge and we’ll include a note to tell you how to pay online. We cannot take cash or Eftpos outside of the library.

Please avoid lunchtimes (12-2pm) if you can, as there are fewer staff on site and most will be serving customers, so may not hear the phone.

We Pick – allow us to hand-select some books for you

If you don’t have specific titles in mind, we can choose a selection of titles for you based on your interests.

Our librarians will choose 5-7 books for you based on the information you provide us. Please complete this online request form to place your order:

We Pick: Online Request Form

You can choose from Adult, Teen or Children’s books.  If you don’t have access to the website, you can place your order by phoning us on 07-577 7177.  It may take us a few days to get your order together. When your books are ready, a staff member will ring or email you. You will then agree on a time to pick up your items. Pick up times are between 9.30am-12.00 noon and 2.00pm-5.00pm (4.00pm on the weekend).

Collecting Your Items

When you arrive at the library, please tell the security guard that you’ve come for your Library Click and Collect books. A staff member will take your name and bring your bag of books out to you, already issued!

Renewing and Returning Your Items

You can renew items on our website, via the Tauranga City Libraries App or by calling us on 07-577 7177. Please return items through the after-hours return slot at any library. There is no charge for this service.

If you have questions, please check the FAQ. If you can’t find the answer, please contact us for more information.

FAQs

At the moment we are trialling this with books and audiobooks. We’ll assess this as we learn more about how the programme is working.

No, we cannot reselect at the point of collection, but you can reorder and give us more information to help us choose better next time.

This is a new service and we are learning what works and how long it all takes. At the moment we’ll stick to 7 books.

 

 
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