Frequently asked questions about accessing digital resources

Do I need a library card to use the e-books and other Digital Resources?

You need a current Tauranga City Libraries card as you’ll need to enter your barcode and PIN number.

If you don’t have a card, you can apply for a Digital Only Membership. Watch Shannon taking you through how to do that on our Tauranga City Libraries YouTube channel.


I want to read an e-book. What are my options?

We have two main platforms for our e-books; Wheelers ePlatform and Bolinda BorrowBox. Both platforms have content for adults, teens and children.

There are free apps available from your app store or you can download books onto your computer or dedicated e-reader (excluding Kindle).

We also offer access to the Bridget Williams Books Treaty of Waitangi collection and for children there is also Tumblebooks.

If you’re having trouble using our e-books and would like some help, please email us at we will be in touch. Our staff are online and able to respond Monday to Friday, 8.00am to 5.00pm.


I prefer to listen to my books. What’s the best option for me?

You’ll find e-audio (talking) books in both the Wheelers ePlatform and Bolinda BorrowBox but BorrowBox has a significantly larger collection so we recommend you head straight there.


Can I change the font on my e-book?

You can change the font settings for books in both the ePlatform and BorrowBox. There are a couple of font types to choose from and a range of font sizes, which means that any e-book can be a large print book. BorrowBox also has the option to select a dyslexic friendly font.


I have a Kindle. Can I read the library’s e-books?

Unfortunately, our e-books can’t be used on a Kindle.


Do you have e-books especially for children and teens?

Both the Wheelers ePlatform and Bolinda BorrowBox have books for children and teens.

For children we also have Tumblebooks, which has fun and interactive e-books, read alongs, maths stories, puzzles, language learning and graphic novels.


I’m trying to decide what to read next. What do you recommend?

We could go on and on about our favourite books but we recommend you have a look at NoveList Plus, which is a database chock full of expert recommendations, reviews and articles for books for all ages. You can also link from here to our catalogue to see if we have the book in our library. And if we don’t, you can suggest that we purchase it.

Our younger readers can also send Myrtle the Librarian an email and see what she suggests for their next read.


Do you have e-newspapers and e-magazines?

Yes. You can access current and past editions of newspapers and magazines from around the world using Pressreader.

You can use Pressreader in two ways:

Download the free Pressreader app from your app store and register as a Tauranga City Libraries user.

Open Pressreader in the browser on your computer or tablet. You’ll need to enter the barcode from your library card and PIN.

Note that newspapers and magazines published by Stuff are not available within the app. If you’d like to read these, you’ll need to use your browser.


I heard you have What’s that? is an online learning platform. Its video based and works much the same as YouTube but the content is presented by people who are experts in their fields. There are courses on software development and how to use different types of software, web design, graphic design, photography, business, education, 3D + animation, video, audio and music.

Lynda is a great option for people looking to learn something new or update their skills. To use Lynda, download the free app from your app store or log in from the browser on your computer or tablet. You’ll need your library card and PIN number.


I want to explore my family history/whakapapa. Can you help?

We have several different online resources for genealogists. Some of them are only available for use in the library but during the Covid-19 lockdown period you can use MyHeritage and Ancestry from home. You’ll need to log in with your library card and PIN number.


My kids have school assignments to do. Do you have anything that could help?

We have a range of research databases that can help students to complete assignments. You can see them divided into different subject areas on our subject guide page or listed in alphabetical order.

These databases contain articles from journals, magazines and newspapers around the world and contain up to date information. You’ll need your library card and PIN to access them.

Some that we would particularly recommend for older students are listed below but we encourage you to explore the other options available.

  • Australia/New Zealand Reference Centre
  • Australia/New Zealand Points of View Reference Centre
  • MasterFILE Complete
  • Academic Search Elite
  • Biography Reference Centre
  • History Reference Centre
  • Literature Reference Centre Plus
  • Poetry and Short Story Reference Centre
  • Science Reference Centre

For tweens and younger children, we have some other options for homework help here.

If you’d like any advice about using these resources, please email and we will get back to you. Our staff are online and able to respond Monday to Friday, 8.00am to 5.00pm.


I need my PIN to log in to all these amazing things but I don’t know what it is. How can I get one?

You will have created a PIN when you joined the library but if you’ve forgotten what it is, you can enter your library card number here and request to have a new PIN emailed to you. Please note that your PIN will be sent to the email address you have already provided us.


I’m stuck and I need help. What should I do?

No problem. Please email us at, let us know what you’re struggling with and we’ll get back to you. Our staff are online and able to respond Monday to Friday, 8.00am to 5.00pm.


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