News and events

COVID-19: Information


All Tauranga City Libraries are now closed

As part of our response to COVID-19, all Tauranga City Libraries are now closed until further notice.

We understand that this is an unsettling time, however, please be reassured that we are here to support you. Even though our libraries aren’t open, you can visit the Digital Library to access our eBooks, newspapers and magazine. Our staff are working Monday to Friday to answer any questions that you might have. You can get in touch with us via email.

Need information on other council services?

For the most up-to-date information about council’s essential services operating over the shutdown period, please visit the council website.

What you need to know in a nutshell

  • Tauranga library, Pāpāmoa library, Greerton library, Mount Maunganui library, and the mobile library are all closed until further notice.
  • If you have any library items, please hold onto them.
  • All items currently on loan that have a status of being "checked out" have had their due dates extended until 30 June 2020 (the library can review this date should we need to do so).
  • As we have extended the due date, no overdue fines will accrue during this time.
  • Our extensive collection of eBooks, newspapers, magazines and other online resources in our Digital Library are still available 24 hours a day, 7 days a week for your enjoyment.

Managing your account online

You can do this by logging in to our website. Look for 'My Account'. You will need your library card barcode and your PIN/password.

You can then browse the eBooks, newspapers, magazines and other online resources in our Digital Library. You can also download our library app. Look for 'Tauranga City Libraries' in your app store.

Downloading eBooks and eAudio directly to your smartphone or tablet is easy. We have two platforms; the 'Wheelers ePlatform' and 'BolindaBox'. Apps for both of these products are available free from your app store. If you prefer to read on an eReader or computer, instructions on how to download are available or you can contact us by email for more help. This service is available Monday-Friday, 8am-5pm.

Library membership

If you don’t have a library card, you can apply for a digital-only membership and begin borrowing our eResources right away.

Frequently asked questions

Please keep hold of them and enjoy them (again and again). You won't receive overdue fees. Due dates have been extended to June 2020. This includes items borrowed from other libraries through our interloan service.

No, the returns slots at all libraries are now closed. Library staff are unable to work at our libraries while the country is in lockdown. Please keep hold of your books until we re-open. Check back on our website, Facebook or the Tauranga City Libraries app to confirm when we are open again.

Please drop us an email to let us know, and we'll work out a plan.

Please do not worry at this time. It is possible we didn't get to process all returned items before the libraries were closed. This will be a priority for staff when we re-open. No overdue fees will be accruing.

No, you will not be charged a fee. We are working on having all due dates extended for any books and items currently on loan to June 2020. This includes items borrowed from other libraries through our interloan service.

If you owe money for lost books or have outstanding fines incurred before the lockdown was announced these will still need to be paid. You can do this when we re-open or you can pay online. You'll need your library card number to do this.

All holds currently available will remain on our holds shelf. We'll let you know when you can come and collect them.

Yes you can. Please continue to place holds as normal through the website or by emailing us.

You can apply for a digital-only membership and begin borrowing our eResources right away.

For all other queries

If you have any questions that have not been answered here, please email us and we will get back to you shortly.

Have a good idea for how we could help our customers during the lockdown?

Great! Put your idea in an email or post on our Facebook page. We want to get back to serving our readers as quickly as we can.


Published: Thursday, 26 Mar 2020 08:00 by Tauranga City Council
 

 
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