Level 2 Library FAQs

We'd like to thank all of our customers for their support over the past few weeks and we can't wait to see you soon! While things will look a little different at Alert Level 2, we're pleased to be resuming library services for the Tauranga community.

Alert Level 2 FAQs

We have made some changes to ensure we are meeting Level 2 requirements, so things might look and operate differently.

  • If you feel unwell, please stay at home. We still have e-books and e-audio available.
  • You may have to wait. We may need to restrict the number of people within library spaces at any one time as well as the duration of time spent in there.
  • Contact tracing will be in place. You’ll need to sign in and out when you visit the library.
  • We’ll have hand sanitiser available that you will need to use before you enter a library.
  • Children aged 13 and under need to visit the library with an adult.
  • You’ll need to maintain a two-metre physical distance with our staff and customers as you enjoy the library.
  • Public computers, printing and photocopying will only be available in very limited numbers and staff will not be able to offer assistance. This is because of the requirement for 2 metre distancing.
  • Newspapers won’t be available until we get to Level 1.

We value the health and wellbeing of our customers and staff. We are providing training and equipment to all staff as per our health and safety plan. We are also putting in place initiatives such as:

  • stay home if they, or anyone in their bubble is unwell
  • keep visits under 1 hour, and come on your own or in small groups
  • use the hand santiser provided
  • follow the 2 metre physical distancing rule
  • sign in when they arrive.

Contact tracing protocols are in place for protecting everyone entering our libraries against the risk of COVID-19. This is a legal requirement for public venues at Alert Level 2.

This will be held in a secure private system and only used if requested by the Ministry of Health. After two months all the information held will be destroyed.

We will be monitoring our library spaces to ensure that safe physical distancing can be maintained. This will look different for all libraries.

Yes, from Wednesday, 20 May. The Mobile Library will have contact tracing as well, and we will restrict numbers allowed on, to ensure physical distancing. There will be a different timetable for the rest of Alert Level 2. Please check here.

Borrowing and returns FAQs

  1. Place a hold on the item you want online
  2. Select the library you want to collect from. 
  3. When your hold is available a notice comes to you by the method selected in our database; email, text or letter.
  4. Come in to your selected library and take your item from the holds area.
  5. Take your items to the self-Issue machine, scan your card and enter your PIN/PASSWORD to issue your item(s).
  6. There is no charge for holds.

If you joined the library and became a digital member but would now like to borrow books and DVDs, you'll need a library card. Just come in to any library with ID and proof of address.

Yes, please get your items back to us. We've extended the loan period on all borrowed items to 30 June to give you plenty of time to return them.

No. We are following best practice guidelines issued by SOLGM (Society of Local Government Managers) and the head of the COVID-19 response unit. These guidelines were developed after consultation with the Ministry of Health, LIANZA (Library and Information Association New Zealand Aotearoa), National Library of New Zealand, and PLNZ (Public Libraries New Zealand). As the risk of transmission from library returns is very low, we will be following our standard practice of discharging and shelving items as soon as they are returned.

We have waived the fines on library items that would have been due during lockdown. These items are now due 30 June. Returning these items after that date may result in a fine. If you're worried that you may not be able to return your items in time, please get in touch with us on +64 7 577 7177.

Now that libraries are open, we are issuing items for the usual loan periods, and fines may be charged if items are returned late. If you're worried that you may not be able to return your items in time, please get in touch with us on +64 7 577 7177.

You can pay by Paywave of Eftpos at any library. Or we have online payments, or phone payments. Please ring +64 7 577 7177 for more information.

You should sanitise your hands when you enter the library. We also encourage you to wash and dry your hands/use hand sanitiser when using library items at home for the first couple of days after issue, if you are concerned.

We now have free holds to encourage people to 'click and collect' library books.

If you give us a call, we can sort out what is best in your circumstances.

Library services FAQs

We have very limited numbers of computers to ensure physical distancing, and time per person is limited to 30 minutes.

Hand sanitiser will be available near kiosks for customers to use before and after touching the screens.

Nga Wahi Rangahau/Research Collections (Level 1, Tauranga Library) will reopen on Thursday 4 June. Opening hours under Alert Level 2 will be 9.30am - 3.30pm, 7 days a week. 

Safety measures are in place to ensure 2m social distancing. 

Two research PCs, one microfilm reader and one microfiche reader are available for customer use until we get to Alert Level 1. 

Archives are available to view by appointment - please email Research@tauranga.govt.nz to arrange, or for any other enquiries/research assistance. 

We encourage customers to limit their visit to less than one hour. To make the best of your visit, please email Research@tauranga.govt.nz in advance with your query.

Justice of the Peace (JPs) will not be back at level 2. We will be working with them to resume services.

Programme and event FAQs

As we are unable to ensure safe physical distancing, we are currently not offering these programmes in libraries. However we are continuing to offer programmes digitally - see our Library Facebook page.

For the time being, we've made the decision to cancel events expected to attract over 50 people, or where available space may compromise health and safety compliance. We are planning a digital Matariki programme - watch this space!


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